Is CityTransit free to use?
Yes. CityTransit is free to download and use, supported by ads. An optional CityTransit Plus subscription removes ads and unlocks a home screen widget, accent color themes and custom app icons - see https://thecitytransit.com/help/citytransit-plus.
Which cities does CityTransit support?
CityTransit covers 160+ cities worldwide. See the full list on our Regions page at https://thecitytransit.com/regions.
How accurate are the arrival times?
Arrival times come directly from each transit agency's real-time vehicle data and update continuously - not a fixed schedule guess.
Does CityTransit tell me which bus to board and when to get off?
Yes. Once you start a planned trip, CityTransit tracks it live and tells you exactly which bus or train to board, when it's arriving, and when to get off for each leg - see https://thecitytransit.com/help/trip-planning.
How do I set an arrival alarm?
Tap the bell icon on any departure to get a countdown notification before your bus or train arrives. See our Getting Started guide at https://thecitytransit.com/help/getting-started for step-by-step instructions.
Can I see live arrivals without opening the app?
Yes, with a CityTransit Plus subscription you can add a home screen widget showing live arrivals for your favorite stops - see https://thecitytransit.com/help/favorites-and-alerts.
The app can't find my location. What do I do?
Make sure Location Services are enabled for CityTransit in your device's system settings. CityTransit only uses your location to show nearby stops and can't find them without it.
How do I cancel CityTransit Plus?
CityTransit Plus is billed through the Apple App Store or Google Play, so it's managed and cancelled there - in your Apple ID subscriptions or Google Play subscriptions settings, not in the app itself.
How do I report incorrect schedule or route data?
Reach out through our Contact page at https://thecitytransit.com/contact with the agency, route and what looks wrong, and we'll look into it.
Does CityTransit work in my city?
Check our Regions page at https://thecitytransit.com/regions to see every supported country, state and city.
What can CityTransit do besides arrival times?
A lot: plan trips with transfers, follow your ride with ride tracking and get told when to get off, read service alerts and detours from your transit agency, save favorite stops and routes, set arrival alarms, hear arrivals spoken aloud, download offline transit maps and answer quick Rider Voice questions.
How does ride tracking work?
Pick your bus on the route screen, set where you are getting off and tap Start Trip. CityTransit tells you when to leave, which bus to catch, when your stop is next and when to get off, even with your screen off. See https://thecitytransit.com/help/ride-tracking.
What happens when my bus is on a detour?
CityTransit shows a banner at your stop and a detour sheet listing the skipped stops, cancels your arrival alarm if the bus will not stop at your stop, and offers the nearest stop before it if your exit stop is skipped. See https://thecitytransit.com/help/detours.
What is Rider Voice and can I turn it off?
Rider Voice asks short, optional questions at stops and on the bus to help your transit agency. You are asked about one a day at most. Turn it off any time in More, App Settings, Rider Voice. See https://thecitytransit.com/help/rider-voice.
Where are the app settings?
Open the More tab and tap App Settings for Show Vehicle Numbers, Speak Arrival and Rider Voice. The More tab guide at https://thecitytransit.com/help/more-tab-and-settings explains every row.
Is my data private?
See our Privacy Policy at https://thecitytransit.com/privacy for full details on what we collect and how it's used.